KPN is a leading supplier of ICT services. We serve a large number of diverse customer groups at home and abroad with our wide range of products and services under various brands: from prepaid call services in the USA to interactive HD television in the Netherlands.
For KPN, 2015 is a year we look back on with satisfaction from a commercial, operational and financial perspective. Once again, our Net Promoter Score (NPS) – the yardstick for customer loyalty and customer satisfaction – increased across all segments. In consumer markets (both residential and mobile) and the business market, NPS was at an all-time high.
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